Frequently Asked Questions
Helpful information about NOLVEXA™ products, orders, payments, delivery, returns and customer support.
Who operates NOLVEXA™?
NOLVEXA™ is owned and operated by Beijing Liuhunhuaming Technology Co., Ltd.
Owner: Chen Rong. Our primary website is esfiep.com.
How do I place an order?
Choose the product you would like to purchase, select any available options, add it to your cart and proceed to checkout.
Before completing payment, review the product, quantity, delivery address and order total carefully.
How long does order processing take?
Standard order processing generally takes 2–5 business days after payment confirmation.
Higher-volume periods, holidays or promotional events may require additional processing time.
How will I know when my order has shipped?
Where tracking is available, shipment information is generally sent after dispatch.
Carrier systems may require additional time before the first tracking update becomes visible.
Can products from one order arrive separately?
Yes. Depending on inventory location, packaging requirements or logistics routing, one order may occasionally be shipped in more than one package.
Separate packages may have different tracking numbers and arrival dates.
What payment methods can I use?
Payment methods currently available for your order will be displayed during checkout.
Availability may vary by location, payment provider and transaction eligibility.
Is my payment information secure?
Payments are processed through applicable third-party payment providers and gateways.
Please never send full card numbers, CVV codes or banking passwords to us by email.
What is the NOLVEXA™ return period?
Eligible products may generally be returned within 30 calendar days after delivery.
Return eligibility depends on product condition, applicable exclusions and the circumstances of the return.
How do I request a return?
Contact us before returning a product:
Include your order number, the product involved, the reason for the request and relevant photographs where necessary.
Do not send an unauthorized return. The correct return instructions will be supplied after the request has been reviewed.
What if my order is damaged, defective or incorrect?
Contact customer support as soon as reasonably possible.
Please provide your order number, a description of the issue and supporting photographs where relevant.
After review, an appropriate remedy may include replacement, refund or return instructions.
When will an approved refund appear?
Approved refunds are generally returned to the original payment method.
After initiation, please allow up to approximately 10 business days for the transaction to appear, depending on the bank or payment provider.
Can I change or cancel an order?
Contact customer support as soon as possible if you need to request a change or cancellation.
Requests cannot be guaranteed after fulfillment, packaging or shipment has progressed.
Are customs or import charges included?
International shipments may be subject to customs duties, import taxes, brokerage charges or other destination-country fees.
Unless these charges are specifically collected during checkout, they may be payable by the recipient.
How can I contact NOLVEXA™?
Email:
service@tmgrpe.com
Phone:
+86 15579000017
Legal Company Name:
Beijing Liuhunhuaming Technology Co., Ltd.
Business Address:
No. 9, Fuqian Road,
ShandongzhuangTown,
Pinggu District,
Beijing - 25711
(Cluster Registration)
Website:
esfiep.com
Still need assistance?
Our customer support team can help with products, orders, payments, delivery, returns and general store questions.
Contact Customer Support